Clients & Families

Support, Information, and Clear Communication for Every Step of Care

One Companion & Homemakers, LLC gives clients and authorized family members one place to request services, review care information, access forms, communicate with the agency, and find practical family resources.

Our non-medical support is designed around dignity, independence, safety, dependable service, and meaningful human connection.

Because No One Should Feel Alone.
Request Care
Client Portal Login
Book a Free Consultation
♥

Clear Family Support
Practical guidance, secure access, and dependable communication.
Secure Access
Approved clients and representatives
Clear Communication
Schedules, updates, and agency messages
Defined Services
Written plans and professional boundaries
Family Confidence
Respect, privacy, and dependable support
How Can We Help?

Start With the Support You Need Today

Choose the option that best describes your current situation.

01

I Need Support for Myself or Someone I Care About

Tell us about the client, household, location, schedule, and type of assistance needed. We will review available companion, homemaker, transportation, respite, and extended-hour support options.

Request Care →

02

I Want to Discuss Care Options

Schedule a free consultation to discuss household needs, service boundaries, availability, rates, and appropriate next steps.

Book a Free Consultation →

03

I Am an Existing Client or Authorized Family Member

Use the secure Client Portal to access available schedules, documents, messages, invoices, service records, and authorized updates.

Open the Client Portal →

Portal Access NoticePortal access is limited to approved users. Information available to family members depends on the client’s authorization, legal authority, agency policy, and applicable privacy requirements.

Client and Family Tools

One Place to Stay Informed and Organized

Access the information, records, and communication tools connected to authorized services.

Client Portal

Secure access for approved clients and authorized representatives.

  • Upcoming service schedules
  • Assigned service-provider information
  • Agency messages and updates
  • Service plans and approved documents
  • Completed visit information
  • Invoices, receipts, and payment history
  • Forms and document requests
  • Account and contact information

Client Portal Login →

Care Plans

Review the authorized non-medical service plan, including approved duties, schedules, routines, preferences, communication instructions, and service boundaries.

Changes must be reviewed and confirmed through the agency. Employees should not accept material changes directly from an unauthorized person or perform duties outside the approved service plan.

Review Care Plan Information →

Visit Notes and Family Updates

Authorized users may review approved service updates and completed visit information when available.

  • Arrival and departure information
  • Services completed
  • Activities and errands
  • Meals or household tasks
  • General observations
  • Schedule-related notes
  • Concerns reported to the agency

Visit notes are operational records. They are not medical diagnoses, clinical assessments, or substitutes for information from a licensed healthcare professional.

View Authorized Service Updates →

Billing and Payments

Review available invoices, receipts, payment history, approved payment methods, and billing contact information.

Questions about charges, cancellations, deposits, refunds, or service adjustments should be submitted directly to the agency.

Billing and Payments →

Starting Services

From Care Request to Confirmed Support

Every service relationship begins with clear information, proper documentation, and an approved plan.

01

Submit a Care Request

Provide basic information about the prospective client, requested services, location, preferred schedule, and authorized contact person.

02

Complete a Consultation

We discuss routines, preferences, abilities, household needs, scheduling requirements, service boundaries, and communication preferences.

03

Complete Intake Forms

Complete applicable intake, consent, contact, transportation, billing, service, and privacy documents.

04

Review the Service Plan

The agency confirms approved duties, schedules, rates, responsibilities, communication procedures, and service limitations.

05

Confirm Scheduling

Services begin after required documentation is complete and staffing, schedule, availability, and assignment are confirmed.

Begin a Care Request

Submitting a request or consultation form does not guarantee immediate service, a particular schedule, or a specific service provider.

Family
Communication
Privacy and Authorization

Clear Communication Begins With the Client’s Permission

We recognize that family members often play an important role in care planning and ongoing support. We also respect every client’s privacy, personal choices, and right to control who receives information.

Before sharing client information, the agency may require written authorization or documentation establishing that the person is legally permitted to act for the client.

Update Authorized Contacts →

Authorized Communication

Information We May Share With Approved Contacts

Schedule confirmations and changes
Service updates
Missed or delayed visits
Approved care-plan information
Billing communications
Reported safety or household concerns
Requests for additional support
Incident follow-up when appropriate

Authorization Has Defined Limits

Authorization to receive information does not automatically authorize a person to:

  • Change approved services
  • Approve new charges
  • Access every agency record
  • Make legal, medical, or financial decisions
  • Direct employees outside the approved service plan
Family Resources

Practical Tools for Organized Care at Home

Access educational guidance, checklists, forms, and planning resources for clients and families.

Preparing for Care

  • Care consultation preparation
  • First-visit preparation
  • Client preference worksheets
  • Household routine checklists
Safety and Communication

  • Emergency contact records
  • Family communication planning
  • Home-safety checklists
  • Transportation preparation
Ongoing Family Support

  • Caregiver respite planning
  • Service-plan review checklists
  • Printable intake and tracking forms
  • Community support information
Explore Family Resources
View Family Checklists
Access Printable Forms
Services for Clients and Families

Flexible Non-Medical Support Designed Around Real Life

Companion Care

Friendly visits, conversation, shared activities, family check-ins, community engagement, and dependable human connection.

Explore Companion Care →

Homemaker Services

Meal preparation, laundry, changing linens, light housekeeping, grocery shopping, organization, and approved household support.

Explore Homemaker Services →

Transportation Support

Scheduled transportation for approved appointments, errands, family visits, shopping, and community activities.

Explore Transportation Support →

Family Caregiver Respite

Planned non-medical support that gives family caregivers time to rest, work, attend appointments, or manage other responsibilities.

Explore Respite Support →

Customized Care Options

A coordinated combination of authorized services based on the client’s needs, preferences, household routines, schedule, and service agreement.

Explore Care Options →

Questions, Changes, and Concerns

Contact the Agency When Something Changes

Please contact us when you need to:

  • Request a schedule change
  • Update contact information
  • Add or remove an authorized contact
  • Discuss the service plan
  • Ask a billing question
  • Report a missed or delayed visit
  • Request additional services
  • Discuss a service concern
  • Report a privacy or safety issue
  • Provide feedback about the client experience

For routine matters, use the Client Portal or contact the agency during normal business operations.

Contact the Care Team
Submit a Service Concern
Emergency Information

Call 911 for Immediate Danger or Medical Emergencies

One Companion & Homemakers, LLC provides non-medical companion and homemaker services. We are not an emergency-response service, skilled nursing provider, medical practice, or substitute for licensed clinical care.

If someone is experiencing a medical emergency, immediate danger, or another urgent threat to health or safety, call 911.

After emergency assistance has been contacted, notify the agency when the situation affects scheduled services or the approved service plan.

Do not use a general website form or portal message for an emergency requiring immediate assistance.

Review Emergency Contact Information →

Our Commitment to Clients and Families

Inviting Someone Into a Home Requires Trust

We work to earn that trust through:

Respectful, person-centered support
Clearly defined non-medical services
Responsible employee screening
Dependable scheduling and communication
Accurate service documentation
Appropriate privacy protections
Prompt reporting of concerns
Clear professional boundaries
Respect for client choice
Respect for household routines

Every client should understand what services are authorized, who to contact with questions, and how concerns will be handled.

Let’s Find the Right Support

Tell Us What Has Become Difficult.

Tell us about the person, household, schedule, and assistance needed. We will help you review available care options and determine an appropriate next step.

(203) 996-5533
•
onecompanionhomemakers@gmail.com

One Companion & Homemakers, LLC
Serving Waterbury and surrounding Connecticut communities
Because No One Should Feel Alone.

Request Care
Book a Free Consultation
Client Portal Login

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